Account Manager

Location:

Worcester
Salary: £28-34k

Hours:

8:00am-4:30pm or 8:30am-5:00pm

We are looking for a motivated Account Manager to join our driving recruitment team. The successful candidate will be responsible for managing and developing strong relationships with our clients, while ensuring we consistently deliver high-quality HGV, LGV, Class 1, Class 2, 7.5T and van drivers to meet their staffing requirements.

This is a fast-paced role that requires excellent communication, organisation and relationship-building skills, with the ability to manage multiple client accounts and respond quickly to changing requirements.

Unlike Recruitment Consultant positions, this role is service-led rather than sales-driven.

Our Account Managers are dedicated to supporting and servicing an established network of existing customers. The focus is on delivering exceptional recruitment experience, building long-term partnerships, and ensuring customer requirements are fulfilled quickly, accurately and professionally.

You will not be expected to carry out cold business development or high-pressure sales activity. Success in this role comes from your ability to manage relationships, think operationally, respond at pace, and consistently deliver outstanding service to both clients and drivers.

• Build strong day-to-day relationships with clients, understanding operational needs and reacting quickly to urgent or last-minute driver requests.
• Manage high volumes of temporary and ad-hoc driver bookings, often within tight time frames, ensuring service levels are maintained at all times.
• Deliver a consistently high standard of customer service to both clients and drivers, recognising that long-term partnerships are built on reliability, communication and trust.
• Attend daily morning meetings to provide updates on client requirements and service delivery priorities.
• Take ownership of driver availability and engagement, ensuring drivers are well briefed, supported and feel valued as part of the Workforce team.
• Attend service review meetings with customers to discuss performance, identify improvements and strengthen long-term relationships.
• Write and place professional job adverts and utilise marketing tools to attract suitable driver candidates.
• Source, qualify and manage driver relationships within your specialist area, including referencing and compliance checks.
• Handle client and candidate queries with confidence and professionalism, taking ownership and resolving issues quickly.
• Provide out-of-hours mobile support and participate in on-call rota duties to ensure customer requirements are met around the clock when needed.
• Work collaboratively with colleagues to maximise service delivery and commercial opportunities.
• Visit customer sites across the UK to maintain service standards and strengthen partnerships.
• Use in-house systems effectively to generate candidates and manage bookings.
• Complete payroll processes and investigate payroll queries.
• Manage the full recruitment lifecycle, from vacancy intake through to successful placement and ongoing aftercare.
• Maintain strong relationships with active contractors and placements, ensuring consistent communication and service quality.

• Take pride in building long-term relationships rather than chasing quick wins.
• Stay calm and solutions-focused when priorities change at short notice.
• Understand the importance of speed and accuracy when managing last-minute driver requirements.
• Communicate clearly and professionally with both customers and drivers.
• Enjoy being part of a supportive, high-performing team that works together to deliver exceptiona