Non Household Metering Analyst

Hybrid
- Worcester House, Langley SL3 6EY

Job title Non Household Metering Analyst  Division Retail Location Hybrid
- Worcester House, Langley SL3 6EY
Contract type Permanent Full/Part-time Full-time Hours 36 hours per week Salary A Competitive salary starting at £35,090. Job grade B Closing date 09/11/2026

Turn data into action and help shape the future of smart metering for our Water Retailers and business customers.

Thames Water is looking for an analytical and proactive Non-Household (
NHH) Metering Analyst to play an important role in the delivery of Thames Water’s Non-Household smart metering programme.

You’ll turn complex data into clear, meaningful insight, helping us understand programme performance, spot emerging trends and opportunities, and make better operational decisions. You’ll also support retailers and business customers by helping investigate and resolve metering escalations, improving both performance and customer experience.

Your analysis will directly support the successful rollout of smart meters across our non-household customer base, contributing to improved market performance, demand and leakage reduction, and stronger customer outcomes, including  
-Mex.

This is a great opportunity to see your analysis translate into real operational impact. By identifying what’s working, where performance can improve and where opportunities exist, you’ll help shape smarter decisions and support the continued success of our NHH smart metering programme.

What you’ll be doing as our NHH Metering Analyst You will work closely with our NHH Metering team, contractors, internal teams, retailers, MOSL interfaces and business customers, you’ll help turn complex information into clear, actionable insight.

• Produce regular and ad hoc reporting on NHH smart metering programme performance for internal and external stakeholders.
• Analyse operational data to identify trends, risks and opportunities for improvement
  .
• Turn data and findings into clear, actionable insights that support better decision-making.
• Work closely with operational teams to improve processes, performance and targeting.
• Support the investigation of metering escalations and performance issues using data-led insight.
• Support NHH market and regulatory reporting requirements.
• Monitor enquiries and escalations, working with field teams, scheduling teams and contractors to resolve issues and keep activity moving.
• Respond to retailer and business customer queries professionally and effectively.
• Provide wider metering analysis and support as required.

Base

Location:

Hybrid
- Worcester House, Langley SL3 6EY

Hours:

36 hours per week

Essential experience and skills

• Strong analytical and problem-solving skills.
• Experience working with operational data and performance reporting.
• Ability to interpret data and communicate clear, meaningful insights.
• Strong Excel skills and confidence working with data.
• Comfortable navigating multiple systems and data sources.
• Excellent attention to detail and accuracy.
• Ability to apply sound judgement based on analysis and available information.
• Strong communication skills, with the ability to explain insights clearly to different stakeholders using tact and diplomacy.
• Ability to work effectively in a busy, delivery-focused environment.

Desirable experience and skills

It would be great if you also have:

• Water industry experience.
• Metering knowledge or experience.
• Knowledge of the Non-Household water market.
• Power BI knowledge or experience.
• Exposure to process improvement.

• A Competitive salary starting at £35,090.
• 26 days holiday per year, increasing to 30 days with length of service. (plus bank holidays)
• Performance-related pay plan directly linked to company…