Receptionist, Customer Service​/HelpDesk

Overview

Worcester

£22,993 - £24,203 per year

35 hours per week

An exciting opportunity has arisen within the Facilities department at Head Office, Worcester. The role of a professional Receptionist is more than simply answering the telephone or greeting visitors; it also extends to a wide range of responsibilities which include receiving and resolving customer queries with professionalism and to a high degree of customer satisfaction, redirecting incoming calls and emails, arranging couriers, issuing security passes and order raising via specialised software.

The role of Receptionist will include:

• Providing managers, staff and security with clear guidance, information, and practical advice on reception services to ensure compliance with Group policy and relevant legislation
• Assisting in the coordination, communication and maintenance of relationships with internal and external customers
• Responding positively to complaints and breakdowns in service delivery to ensure excellent customer services are consistently delivered
• Delivering, improving, and maintaining effective and efficient administration systems to support delivery of services in accordance with policies, procedures and relevant regulations

Skills and experiences:

• Previous experience of undertaking a similar role providing excellent customer care
• Some experience analysing and diagnosing problems and implementing effective solutions
• Ability to stay calm and collected in emergencies
• Good communication, interpersonal and customer care skills
• Basic Microsoft Word and Excel

Why work for us?

We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with matching employer contributions from Sanctuary up to set limits
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee platform to access your reward and wellbeing package online, find exclusive discounts, wellbeing resources and recognition tools
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Role salary is £22,993 per annum (rising to £24,203 per annum after 12 months, subject to satisfactory performance)

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you
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We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Job Segment: Receptionist, Customer Service, Administrative