Weekend Customer Host

Overview

Who are we? At GWR, we are the custodian of Brunel's railway, connecting over 100 million passenger journeys every year across 275+ stations. We have the newest trains in the UK and an exciting plan for the future. We employ over 6,000 colleagues from all walks of life, creating journeys and revaluing rail as something truly special.

Our mission is to transform how people think about train travel.

Are you passionate about delivering exceptional customer service? We are looking for friendly and enthusiastic individuals to enhance our passengers' weekend journeys, including those with weekday commitments.

Salary
: £13,172 (first six months), rising to £17,232 after completing training and probation.
Hours
: 17.5 per week (Saturday & Sunday).
Annual Leave
: 13 days per year. Comprehensive training – we set you up for success!

• 2 weeks of full-time classroom training in Swindon

• Followed by onboard training at your base location and hours (your home station), with flexibility based on your learning pace

Excellent benefits:
Free rail travel, pension, healthcare plan, retail discounts & more!

• Provide a warm welcome and outstanding at-seat refreshment service
• Enhance customers' journeys with exceptional service
• Work onboard, engaging with passengers and creating a positive experience

• Customer service experience
• A passion for delivering exceptional experiences
• Flexibility to work all weekends and bank holidays
• A proactive approach—customers always come first
• Strong communication skills and the ability to work independently or as part of a team
• Preferred:
  Cash handling and food safety experience

You must live within 45–60 minutes of the station and be able to get to work without relying on public transport (staff parking isn’t always guaranteed at our stations).

The selection process includes an assessment centre with group activities.

Training will be two weeks full-time (Monday–Friday), and you must live within one hour of Worcester station.

We all belong s is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://(Use the "Apply for this Job" box below)./

INGWR