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Customer Success Mgr./ CSM

Weekend Rail Customer Host: Create Stellar Journeys

Job in Worcester, Worcestershire, WR1, England, UK
Listing for: Great Western Railway
Full Time position
Listed on 2026-02-19
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 40000 - 60000 GBP Yearly GBP 40000.00 60000.00 YEAR
Job Description & How to Apply Below
A regional train service provider in Worcester is seeking a Weekend Customer Host to enhance passengers' journeys. This role involves providing excellent at-seat refreshment service, engaging with customers, and ensuring a positive onboard experience. Candidates should have prior customer service experience and a proactive approach. Training includes two weeks of full-time sessions in Swindon, with flexible onboarding training based on individual learning pace.

Great benefits include free rail travel and a pension scheme.
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