Customer Service Advisor

Title: Customer Service Advisor
Salary: up to £25,000 + Benefits
Location: Worcester - onsite
Contract: Permanent
Working hours: Monday to Friday - 9am - 5pm

An enthusiastic and energetic Customer Service Advisor is required by an energy supplier which has extensive growth plans. With a focus on customer satisfaction and environmental responsibility, they strive to innovate and deliver excellent service to meet the evolving needs of their customers.

Customer Service Advisor - Responsibilities:

• Act as first point of contact for any inbound customer issues which could be completed over the phone, via email or chat
• Use the ticketing system
• Resolve customer complaints or issues which could include technical issues or billing discrepancies within a timely manner
• Gather customer feedback, identify trends and communicate insights
• Document customer interaction
• Stay up to date with the firms' products, services and promotions
• Work closely and collaborate with other departments within the business

Customer Service Advisor - Essential Requirements:

• Any customer service or customer facing experience
• Prior experience within the energy sector
• Good work ethic
• Willing to answer the phone and be in a job which entails a lot of phone calls
• Motivated
• Strong communication skills
• Go-getter
• Prepared to learn new tasks and adapt accordingly to the needs of the business as it grows

Customer Service Advisor - Desirable Skills:

• Prior experience working in a role which required a lot of phone calls
• Any degree

We are looking for an enthusiastic and confident individual who is looking for an exciting challenge in a welcoming company. You must be personable and a great communicator. If you would like to be considered for the Customer Service Advisor role, please apply in the initial instance.

Customer Service Advisor, Customer Facing, Customer Support