Part-Time Care & Customer Support Co-ordinator; Rotas

Customer Care Coordinator - Part-Time (Rota Basis)

Location: Worcester (Office-based)
Salary: £12.71 per hour
Hours: Part-time

This role operates on a rota basis with shifts including:

• Monday to Friday: 17:00 - 21:00
• Alternative weekends: 07:30 - 14:00

A flexible approach to working hours is required to support service delivery needs.

A DBS check will be required upon successful appointment.

As a Customer Care Coordinator, you will be the first point of contact for individuals accessing our services. You will manage incoming communications from service users, family members, and healthcare professionals, ensuring all enquiries are handled professionally and in line with individual support plans.

This role is ideal for someone who is compassionate, organised, and passionate about delivering excellent customer service in a fast-paced environment.

• Answer incoming calls promptly and professionally
• Provide high-quality customer support to service users and stakeholders
• Update care records accurately to support service user wellbeing
• Carry out scheduled wellbeing calls to service users
• Build positive relationships and understand individual service user needs

• Coordinate responder and emergency service support when required
• Prioritise alerts and notifications effectively
• Follow escalation procedures to provide appropriate support
• Share clinical and service information to support timely care delivery

• Maintain accurate records and process documentation
• Support the delivery of care in line with individual care plans
• Report equipment issues and repair requirements to the relevant Service Centre
• Keep service users informed and engaged with their care and support services

• Previous experience in a telephone-based customer service or care role
• Excellent communication and listening skills
• Professional and confident telephone manner
• Ability to adapt to different service user needs
• Strong organisational skills and attention to detail

• Competent in Microsoft Office applications
• Experience using internal systems and databases
• Commitment to providing caring, respectful, and professional support

Immediate starts are available for suitable candidates, with opportunities to begin on a temporary contract basis.