Customer Support Specialist

Customer Support Specialist (Worcester - Temp to Perm)

Are you passionate about delivering exceptional customer experiences and ready to be part of a fast-moving, forward-thinking team? We're looking for an energetic Customer Support Specialist based in Worcester on a temp-to-perm basis, with the opportunity to grow into a long-term role.

About the Role This isn't your typical support job. You'll be at the heart of our operations, building genuine connections with customers while using modern systems and smart thinking to resolve queries quickly and effectively. Every interaction counts, and we're looking for someone who brings energy, initiative, and a fresh perspective. What You'll Be Doing

• Be the first point of contact for customers via phone & e-mail
• Deliver high-quality, personalised support
• Resolve queries efficiently while identifying ways to improve the customer journey
• Accurately log and manage customer interactions using CRM systems
• Work collaboratively with internal teams to share insights and streamline processes
• Contribute ideas to help us continuously modernise and improve service

• A positive, proactive attitude and a genuine passion for helping people
• Strong communication skills and the ability to build rapport quickly
• Good IT skills, including confidence using systems, databases, and Microsoft Office
• Comfortable learning new digital tools and adapting to changing processes
• A team player who can also work independently in a fast-paced environment
• Previous customer service experience is beneficial, but attitude and potential are key

• Opportunity to move from temporary to a permanent role based on performance
• Be part of a progressive, ambitious organisation that values innovation
• Supportive, collaborative team culture where your ideas are encouraged
• Nice working environment in Worcester. Full-Time office based
• Competitive pay and development opportunities