Customer Experience Champion

Bio Pak is dedicated to revolutionizing the packaging industry by using responsibly-sourced plant-based materials designed for a circular economy. Our products are compostable and carbon-neutral from resource to disposal, contributing to a zero-waste movement. We offset carbon emissions and donate 7.5% of profits to environmental and local charities. As a certified BCorp, Bio Pak considers the impact of our decisions on workers, customers, suppliers, community, and the environment, aiming for a World without Waste.

This is a full-time role for a Customer Experience Champion located in Worcester. The Customer Experience Champion will be responsible for handling customer support inquiries, ensuring customer satisfaction, and engaging with customers to resolve issues. Daily tasks include providing excellent customer service via Phone and Email, Processing Manual Orders, Engaging in Upselling conversations with customers to grow their partnership and contributing to the smooth operations of the warehouse where need be.

• 25 days of holiday (excluding bank holidays)
• 1 hour lunch break
• On site free parking
• Quarterly team socials plus plenty of industry events
• Discretionary Bonus

• Strong Organizational and Multitasking skills
• Customer Service and Customer Support experience
• Strong Analytical Skills
• Strong Computer Skills
• Excellent written and verbal communication abilities
• Proven ability to work effectively in a team-oriented environment
• Previous experience in an account management/sales role is an advantage
• Familiarity with CRM systems is beneficial

• Competitive salary and benefits
• Close knit team of colleagues
• Healthy Team Culture
• Career Growth opportunities
• Supportive & Innovative Leadership team
• Chance to contribute to a growing company
• Actively contribute to a World without Waste!