Customer Service And Sales Executive

Our client is a dynamic organisation committed to providing top-notch customer service and innovative solutions. They are seeking a passionate and driven Customer Service & Sales Executive to join their enthusiastic team!

• Competitive salary
• Comprehensive training and development opportunities
• Friendly and supportive work environment
• Opportunities for career progression
• Employee discounts and perks

• Provide first‑line support via phone, email, Live Chat, and review platforms.
• Process sales orders and handle payments efficiently.
• Identify and convert cross‑sell and upsell opportunities to drive revenue.
• Manage customer accounts and ensure a seamless experience.
• Monitor and respond to customer reviews, transforming feedback into positive outcomes.
• Support product launches and commercial campaigns.

• Minimum 2 years' experience in a customer‑facing role with a focus on cross‑selling or upselling.
• Proven experience with Live Chat and handling inbound queries confidently.
• Working knowledge of Office 365 and CRM/order systems.
• Strong spoken and written English with good numeracy skills.
• Highly organised and able to multitask under pressure while maintaining accuracy.
• Customer‑focused with strong interpersonal skills and resilience.

• Excel skills for data management and reporting.
• Experience working to commercial KPIs and managing online reputation.

If you're ready to make a difference and join a vibrant team, we want to hear from you! Please submit your CV and a cover letter outlining your relevant experience to Gemma at Adecco.

Join us and be part of a team that values your contributions and fosters your success!

The Adecco Group UK & Ireland is an Equal Opportunities Employer.