Customer Experience Professional

As a Customer Experience Professional, you’ll be the go‑to expert for resolving technical issues across our entire customer base—before, during, and after delivery. You’ll provide hands‑on support to diagnose problems and deliver effective solutions, ensuring customer satisfaction and safety. You’ll also collaborate with internal stakeholders to prevent recurring issues and help retain our valued customers.

• Handle inbound customer queries via phone, email, and other channels.
• Diagnose and troubleshoot technical problems with confidence and accuracy.
• Proactively provide updates and resolutions through outbound communication.
• Maintain and update technical records to ensure accurate documentation.
• Liaise with internal teams to escalation and resolution of complex issues.

• Confident and empathetic communicator with excellent listening skills and a warm telephone manner.
• Solution‑focused, genuinely caring about resolving issues efficiently and seeking the best outcome for the customer.
• Strong teamwork orientation, contributing positively and supporting others.
• Organized and detail‑oriented, able to juggle multiple tasks while maintaining high accuracy.
• Positive can‑do attitude and pride in delivering a consistently positive experience.

Hybrid Working:
After completing a comprehensive training package, you’ll transition to a hybrid work model.

• Late Shift – Mix of 9–5, 11–7, and 1–9 shifts, with one weekend shift (11–7) every 3 weeks and a weekday off in return.
• Early Shift – Mix of 6–2 and 9–5 shifts, with one weekend shift (9–5) every 3 weeks and a weekday off in return.