Customer Service Co-Ordinator

Specialist manufacturing and insulation company requires a Customer Service Co-Ordinator to join their expanding team based in Worcester.

Previous experience in dealing with customer enquiries is essential to fulfil the role of Customer Service Co-Ordinator. Within this role you will be offered free car parking and competitive pay rates. Offered on a temporary to permanent basis, this role of Customer Service Co-Ordinator is available for immediate start.

Duties of Customer Service Co-Ordinator:

Customer Service

* Be the first point of contact for customer enquiries via phone and email

* Manage customer orders and provide updates throughout the process

* Resolve delivery, installation, and order-related queries promptly

* Liaise with Production, Logistics, Sales, and Installation teams to ensure seamless service

* Maintain accurate customer records and documentation

* Support the wider customer service team with general administration

After Care & Customer Recovery

* Take ownership of all post-installation enquiries and remedial cases from start to finish

* Coordinate remedial visits, ensuring engineers and installers have the correct information, materials, and tools before attending site

* Keep customers informed throughout the resolution process, setting clear expectations and providing regular updates

* Manage complaints professionally, restoring customer confidence and ensuring complete satisfaction before closing any case

* Track every issue from initial contact through to successful resolution, minimising repeat visits and unnecessary delays

* Record root causes for every remedial issue, helping identify trends and opportunities for continuous improvement

* Monitor remedial costs and highlight avoidable failures to support improvements across the business

Skills and attributes required by Customer Service Co-Ordinator:

* Previous experience in a customer service, aftercare, service coordination, or administrative role

* Excellent communication and relationship-building skills

* Strong organisational skills with the ability to manage multiple priorities

* High attention to detail and excellent record-keeping skills

Location:

Worcester, Worcestershire

Hours of work: 9am-5pm (Monday-Friday)

Salary: £12.71 per hour

Contract:

Temporary to permanent

Apply today for our Customer Service Co-Ordinator role to avoid disappointment