Customer Service Advisor/Financial Services
Job in
Worcester, Worcestershire, WR1, England, UK
Listed on 2026-09-05
Listing for:
BDO LLP
Full Time
position Listed on 2026-09-05
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Call Center / Support
Job Description & How to Apply Below
Customer Service Advisor - Worcester - 5 days onsite Job description
We are recruiting for a Customer Service Advisors to join our client, in their Insurance team. This is an 8 week's contract opportunity, offering an excellent day rate of £190, employed via an Umbrella company.
About the role:As a customer service advisor that means taking inbound, outbound calls and emails. Handling the documents and payment details accurately.
Key responsibilities include;- Collecting and checking customer information
- Recognising signs of potential fraud and escalating appropriately
- Logging calls, notes and outcomes accurately in our systems
- Experience in a customer-facing service role (phone-based experience is a strong advantage)
- Confident, clear and calm on the phone
- Good attention to detail, particularly with personal data, documents and payments
- Handling a high volume of enquiries
- Good written English for emails
- Competent with standard office software and quick to learn new systems
- Location:
Worcester - onsite 5 days a week - Duration: 8 weeks
- Day rate: £190 a day via an Umbrella company
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