Healthcare Support Worker, A&E

Overview

Healthcare Support Worker, A&E at Worcestershire Acute Hospitals NHS Trust. The closing date is 22 February 2026.

An Emergency Department (ED) Band 3 Healthcare Support Worker (HCSW) is a crucial, high-acuity role designed to support nurses and clinicians in a fast-paced environment. A Band 3 HCSW is expected to possess or develop specific clinical competencies, often working with reduced supervision to help manage patient flow, particularly in triage, resus, and urgent care.

The successful applicant must be willing to work shifts across a 7 day rota. Shifts run from 07:00-19:30 and 19:00-07:30. Work schedules are provided up to three months in advance.

• Clinical Care & Assessment:
  You will perform delegated clinical tasks, including taking and recording accurate vital signs (NEWS2), ECGs, venepuncture, cannulation, simple wound care, and urinalysis.
• Patient Support:
  Providing holistic care to patients, assisting with mobility, and providing comfort to those who are distressed, injured, or have self-harmed.
• Department Flow:
  Actively supporting the clinical team to improve patient flow through the department, ensuring patients are safely moved, and assisting in the rapid assessment process.
• Safety & Compliance:
  Maintaining a clean, safe, and well-stocked environment (e.g., in resuscitation areas), and following strict infection control protocols.

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester.

Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.

A Band 3 Emergency Department (ED) Healthcare Support Worker provides high-quality, direct clinical care under the supervision of registered nurses in a fast-paced setting.

Key duties include taking vital signs (ECG, blood pressure, blood glucose), venepuncture, and cannulation, wound care, assisting with patient mobility/comfort, and escalating clinical concerns.

• Basic Education NVQ level 2 in care
• Qualified to Level 3 in care Completed the Care certificate course

• Experience working in a Healthcare setting

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Worcestershire Acute Hospitals NHS Trust