Senior Medical Secretary T&O

Senior Medical Secretary T&O

Closing date: 09 July 2026

We are looking for an experienced Medical Secretary to join our Trauma & Orthopaedics team at Worcestershire Acute Hospitals NHS Trust. You will provide high‑level secretarial support to Orthopaedic Consultants and clinical teams, managing complex workloads and ensuring the highest standards of service.

• Manage your own workload, including typing clinical and non‑clinical correspondence and using AI and IT systems to produce documents.
• Perform data input, scanning and maintain accurate records.
• Provide telephone cover, Outlook management and liaise with patients, clinicians and colleagues.
• Handle appointment and diary management, day‑to‑day administration and problem‑solving.
• Support service development and improvements, and manage patient care pathways, surgical requirements and overall department management.

• Current senior Medical Secretary experience in a surgical environment, preferably Trauma & Orthopaedics.
• Experience managing a surgical waiting list and working in a high‑volume, changing environment.
• Experience dealing with members of the public and creating clinical correspondence via digital transcription.
• Experience working with the surgical team and using AI tools such as Co‑pilot.
• Experience as a Senior Medical Secretary.

• Recognised secretarial or computer skills qualification.
• AMSPAR or C&G qualification or equivalent experience.
• GCSE (or equivalent) English and Maths.
• RSA Typing stage III.

• Ability to work independently and as part of a team.
• Accurate computer skills and excellent telephone, verbal and written communication skills.
• Good organisational skills.
• Working knowledge of Allscripts, PAS, Bluespier, CLIP, V7, Microsoft Office and other NHS systems.
• Understanding of health and safety practices, policies and procedures.

• Ability to work effectively in demanding, high‑volume environments.
• Strong accuracy and attention to detail.
• Clear communication, treating others with dignity and respect.
• Flexible and willing to support the department as required.
• Positive attitude to promote a polite, comfortable and supportive working environment.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check.

Worcestershire Acute Hospitals NHS Trust