Senior Triage Clinician; Occupational Therapist

This post is open to current employees of the Trust only

We are seeking Senior Triage Clinicians who have a passion for Urgent Community Response (UCR) to be based in the Worcestershire SPA based at Kings Court 2, Worcester. The post holder would be expected to work closely with the Neighbourhood Teams and system wide colleagues to triage referrals from professionals and facilitate appropriate care for patients and accessing alternative pathways to avoid unnecessary admissions/ambulance call outs.

You would be expected to work shifts across  with regular weekend and Bank Holiday working This is an exciting and rapidly developing area of work with the aim of improving patient experience with particular focus for those at end of life as well as making positive impacts on system pressures, in particular to support colleagues in West Midlands Ambulance Service and in the A&E departments across the county.

This post could be filled by a Nurse or Physiotherapist also - these are being advertised under separate job reference numbers.

• The ability to communicate effectively with others at all levels
• Working flexibly to provide the service delivery need across the local area (the service operates from 7:30am - 6:00pm, Monday to Sunday including bank holidays)
• An enthusiastic, motivated and innovative thinker to become part of a primary care facing community
• The ability to work autonomously and manage your own case load whilst supervising others and working within a multi-disciplinary team
• The ability to problem solve and manage time effectively
• Experience of working in a fast paced and varied environment
• The ability to travel to deliver care services as required

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire. Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

• 27 days leave plus bank holidays, increasing up to 33 days with long service
• Generous NHS pension and enhanced pay when you work unsocial hours
• Flexible and agile working opportunities
• Great maternity, paternity, and adoption support
• Wide range of supportive staff networks
• Health and wellbeing opportunities

As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

To triage UCR referrals that are received via the central UCR Hub with particular focus on Palliative Care and End of Life referrals. You will be responsible for triaging referrals for all 12x Neighbourhood Teams across Worcestershire, being able to make skilled judgement and quick and safe decisions as to suitability of referrals. You will then need to liaise with neighbourhood Teams regarding the management of the visits and individual NT demand and capacity escalating to operational UCR and SPA Lead as appropriate.

You will be expected to build strong relationships with relevant staff within the neighbourhood Teams as well as relevant stakeholders including Hospice,…