Desktop Support Technician

WE’RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT Worcester, UK

Excis is a global IT support leader driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

Client
: 190+ countries

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

• Provide onsite and remote support for Windows and Apple devices, handling IMAC tasks and troubleshooting across multiple platforms, including support for executive/VIP users.
• Manage hardware refreshes, warranty repairs, printer and AV system setup, inventory control, asset tagging, and maintain asset management with regular reporting.
• Coordinate equipment shipments, returns, vendor repairs, and ensure timely resolution of service requests and incidents while assisting with walk‑up support and new hire onboarding.

• 2 to 3 years of IT support experience with IT troubleshooting via ticket system.
• Experience supporting printers, AV systems, executive users, asset management, and reporting tools.
• Excellent customer service, communication, organization, multitasking, and documentation skills.
• Preferred:
  Experience in automotive manufacturing, MCP and/or A+ certifications, and background in help desk or call center environments.

At Excis, your work matters. You’ll be part of a dynamic, hands‑on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in ISTANBUL, Turkey and be at the forefront of IT support excellence!

Seniority level: Associate

Employment type: Full‑time

Job function: Information Technology, Consulting, and Engineering

Industries: Information Technology & Services, IT Services and IT Consulting, and IT System Training and Support