Service Desk Technician - FTC

Service Desk Technician

Worcester

Initial 12 Month FTC with opporutinity to move permanent following this.

A well-established international engineering business is looking to recruit a Service Desk Technician to join its IT function based in Worcester.

This role suits someone with solid experience in 1st and 2nd line IT support who enjoys working in a customer-facing environment, resolving technical issues, and contributing to the smooth running of IT services across a European user base.

• Deliver first and second line technical support to end users across multiple European locations
• Receive, log and manage support requests through a central service desk system
• Take full ownership of incidents and service requests, ensuring timely resolution and clear communication
• Provide support across desktop, laptop, peripherals, software and user access issues
• Assist with hardware provisioning, system upgrades, patching and security-related updates
• Work closely with senior IT colleagues and global teams to escalate and resolve more complex issues
• Create and maintain clear technical documentation and knowledge base content
• Support ongoing improvements to IT processes and service delivery

• A minimum of 3 years' experience in a service desk, desktop support or IT support role
• Strong working knowledge of Microsoft operating systems and Office applications
• Hands-on experience supporting and administering Microsoft 365
• Some exposure to scripting or automation within an IT support environment
• Well organised, able to prioritise workload and work effectively under pressure
• A proactive, customer-focused mindset with good communication skills
• Comfortable working independently as well as part of a collaborative IT team
• Degree-level qualification or equivalent professional experience

• Salary range of £28,000-£32,000
• A stable, permanent role within a growing global organisation
• Opportunity to develop technical skills and progress within IT
• Benefits package including:
  • Company pension
  • Private medical and dental cover
  • Life assurance
  • Cycle to work scheme
  • On-site parking
  • Regular company events