L2 Desktop Support Engineer

Overview

Excis is a global IT support leader driven by innovation and collaboration. We’re looking for a proactive Desktop Support Engineer L1 to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

Client in 190+ countries. 6000+ engineers. 200+ enterprise clients.

• Diagnose, repair, and upgrade IT hardware and software issues on-site, including reading error codes, swapping hardware, and tracing faults using diagnostic tools.
• Manage IT inventory by overseeing ordering, stock control, and maintaining accurate records of all incoming and outgoing equipment.
• Prepare and deliver regular reports on IT stock status, failure trends, and overall inventory performance while assisting other support teams as required.

• What You Need:
  Applications are limited to candidates with a valid UK passport due to role requirements.
• 4+ years of hands-on IT hardware repair and support experience, with certifications such as CompTIA A+ or equivalent professional experience.
• Strong technical knowledge of Windows, OSX, iOS, and Android operating systems, as well as Microsoft Office and antivirus tools.
• Proven ability to perform warranty repairs for HP, Dell, and Lenovo devices, including part replacement and defective part management.
• Excellent communication and customer service skills, with fluency in English and the ability to handle multiple priorities independently.
• Attention to detail, problem-solving mindset, and readiness to travel or work staggered shifts as required.

Why Join Us?

At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence. Ready to make a difference and grow your career?

Apply now to join Excis in the United Kingdom and be at the forefront of IT support excellence!