Senior NetSuite Manager​/Product Owner

Position: Senior NetSuite Manager / Product Owner
Location: Worcestershire

Our client are looking for a Senior Manager to own and evolve their Net Suite ERP platform and the integration landscape that connects Net Suite to the wider business.

You will lead day-to-day platform performance, drive roadmap delivery, and ensure our integrations are stable, secure and scalable. This is a hands-on leadership role combining technical depth with strong stakeholder management and a clear focus on business outcomes.

Hybrid role - Requirement to be onsite at Worcester offices

Main Tasks & Responsibilities Net Suite Platform Ownership

* Own the Net Suite ERP roadmap, balancing operational priorities with strategic improvements

* Partner with Finance, Operations, Supply Chain, E-Commerce and Data teams to translate business needs into well-defined requirements

* Lead Net Suite configuration and continuous improvement across core modules (e.g. Financials, Order to Cash, Procure to Pay, Inventory and Reporting)

* Maintain system governance including role-based access, segregation of duties, and change control

* Manage release planning, regression testing, and deployment processes, including co-ordination with external partners where needed.

Integrations & Systems Architecture

* Own the integration strategy and end-to-end health of interfaces between Net Suite and other systems (e.g. E-Commerce, WMS/3PL, PIM, CRM, payments, BI/warehouse)

* Ensure integrations are well-designed, monitored, documented and supported with clear incident and escalation paths

* Lead root-cause analysis and resolution for integration incidents, driving permanent fixes and preventative controls

* Define and maintain integration standards (APIs, middleware, data contracts, error handling, retries, logging, alerting)

* 3rd Party developer management patchworks and external developers

Data Quality, Controls & Compliance

* Ensure master data integrity (customers, products, pricing, suppliers) and establish strong data governance practices.

* Work closely with Finance and Audit to support controls, compliance, and evidence needs (including audit trails and approval workflows).

* Establish KPIs and reporting for platform performance, incidents, backlog, and delivery outcomes.

Leadership & Delivery

* Lead, coach and develop a small team of Net Suite administrators, analysts, and integration resources (directly and/or through partners).

* Run delivery rituals (intake, prioritisation, planning, sprint or milestone tracking) with transparent status reporting.

* Manage vendor relationships, budgets, and statements of work to ensure value, quality, and timely delivery.

* Communicate clearly with senior stakeholders, presenting options, trade-offs, and recommendations.

* Support sustainability initiatives by considering how our practices can improve, actively working in line with the sustainability journey of the business.

About You

* Significant experience managing Net Suite ERP in a complex environment, including configuration, optimisation, and support.

* Strong integration experience: API-based integrations, middleware/iPaaS, data flows, error handling, and monitoring.

* Proven track record delivering cross-functional ERP or integration programmes with measurable outcomes.

* Solid understanding of finance processes and controls, and how ERP design supports them.

* Excellent stakeholder management: able to align Finance, Operations, and Technology priorities and drive decisions.

* Strong problem-solving skills and calm operational leadership during incidents.

* Committed to promoting conscious creativity, helping us build a brand that champions sustainability and supports our social and environmental impact

* Net Suite Suite Foundation and/or role-specific certifications would be desirable but is not essential.

* Experience with Suite Script, Suite Flow, saved searches, workflows, and advanced reporting would be advantageous.

* Experience with common iPaaS tools (e.g., Celigo, Boomi, Mule Soft, Workato) and event-driven patterns would be desirable but is not essential.

* Exposure to retail, eCommerce, distribution, or multi-entity/multi-currency environments would be advantageous