Technical Support Specialist

At Air Products, our purpose is to bring people together to reimagine what’s possible, collaborate and innovate solutions to the world’s most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world.

As a Technical Support Specialist
, you’ll be the go‑to expert for resolving technical issues across our entire customer base—before, during, and after delivery. You’ll provide hands‑on support to diagnose problems and deliver effective solutions, ensuring customer satisfaction and safety. You’ll also collaborate with internal stakeholders to prevent recurring issues and help retain our valued customers.

• Handle inbound customer queries via phone, email, and other channels
• Diagnose and troubleshoot technical problems with confidence and accuracy
• Proactively provide updates and resolutions through outbound communication
• Maintain and update technical records to ensure accurate documentation
• Liaise with internal teams to elevate and resolve complex issues

We’re seeking someone who is a confident and empathetic communicator, with excellent listening skills and a warm, professional telephone manner. You’re solution‑focused, genuinely care about resolving issues efficiently, and always look for the best outcome for the customer. You’ll enjoy working as part of a collaborative team, contributing positively and supporting those around you. You’re organized and detail‑oriented, comfortable juggling multiple tasks while maintaining high standards of accuracy.

Above all, you bring a can‑do attitude and take pride in delivering a consistently positive experience, ensuring every customer feels heard, valued, and satisfied.

• Hybrid Working:
  After completing a comprehensive training package, you’ll transition to a hybrid work model.
• Shift Pattern:
  Late Shift – Includes a mix of 9–5, 11–7 and 1–9 shifts, with one weekend shift (11–7) every 3 weeks and a weekday off in return.
• Early Shift – Includes a mix of 6–2, 9–5 shifts, with one weekend shift (9–5) every 3 weeks and a weekday off in return.

We are the world’s largest hydrogen producer with over 80 years of industrial gas experience. We are hydrogen and industrial gas experts delivering safe, end‑to‑end solutions, investing in real, clean energy projects at scale, and driving the industry forward to generate a cleaner future.

At Air Products, we work in an environment where we put safety first, diversity is essential, inclusion is our culture, and each person knows they belong and matter.