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IT Support HelpDesk/Support

Second Line IT Support Specialist – Microsoft 365 Pro

Job in Worcester, Worcestershire, WR1, England, UK
Listing for: PT group
Full Time position
Listed on 2026-05-11
Job specializations:
  • IT/Tech
    IT Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 80000 - 100000 GBP Yearly GBP 80000.00 100000.00 YEAR
Job Description & How to Apply Below
PT group in Worcester is seeking a Second Line Support Analyst to enhance their IT support team. The ideal candidate will have substantial experience in First Line Support and is eager to tackle escalated technical challenges. Responsibilities include managing incidents, providing user support, and maintaining enterprise systems. Strong knowledge of Microsoft 365 tools, excellent communication skills, and the ability to work collaboratively across teams are essential.

Competitive benefits include a pension scheme and annual leave.
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