Digital Workplace Engineer

Location: Worcestershire

We are recruiting for a Digital Workplace Engineer for our client based in Worcestershire. You will play a key role in delivering a modern digital experience for over 3,000 users across the UK.

The Role You'll operate as a Digital Workplace Engineer, taking ownership of escalated issues while contributing to continuous improvement across the digital workplace environment.

Key Responsibilities Manage and resolve incidents and service requests via ITSM tools (e.g. Hornbill) Prioritise and triage tickets based on business impact Provide 2nd line support for hardware, software and application issues Monitor systems and maintain endpoint security (AV, patching, compliance) Identify and remediate devices missing critical Windows updates Administer Active Directory (users, groups, GPOs) Support and manage endpoint technologies:
Windows 10/11 builds Intune & Autopilot Mobile device management (iOS/Android, Mobile Iron) Deployment tools (e.g. PDQ, MDT) Perform basic network troubleshooting (TCP/IP, LAN/WAN) Assist with patching and maintaining network infrastructure Contribute to small-scale projects and continuous improvement initiatives Experience Required Technical Skills Strong experience with Windows 10/11 and Microsoft 365 Hands-on with Intune, Autopilot, and endpoint management

Experience with Active Directory & Group Policy Understanding of ITSM / ITIL environments Basic networking knowledge (TCP/IP, LAN/WAN) Mobile device support (iOS/Android) Experience & Attributes Proven 2nd line support experience in a busy environment Strong troubleshooting and problem solving ability Comfortable working across both desk side and remote support Ability to manage workload and prioritise effectively Confident communicator with strong stakeholder engagement skills Proactive mindset with a desire to learn and improve Why Join?

Be part of a large-scale, modern digital workplace environment (3,000 users) Exposure to enterprise Microsoft technologies and security tooling Opportunity to contribute to projects and transformation initiatives Collaborative, forward-thinking IT function Clear opportunity to develop and progress technically At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.