1st Line ICT Desktop Technician

An exciting, permanent opportunity has arisen in the ICT department, based at Service Headquarters, Hindlip Park. The role of the 1st Line ICT Desktop Technician is to provide generic first contact support to HWFRS users. The post holder will assist the IT Help Desk service with the logging of support tickets and diagnosis, general support, generic troubleshooting and general administration. As a small and dedicated team everyone gains experience and exposure of a wider range of IT disciplines.

The successful candidate will undertake training and development opportunities to aid progression in the department, including to 2nd Line Senior Technician roles.

The ideal applicant will have the following experience and knowledge:

• Experience in general modern office administration using ICT
• Experience in supporting a range of ICT services in a business environment incorporating the use of a helpdesk ticket system.
• A good working knowledge of the Microsoft Windows desktop platform.
• Experience in creating and administering user accounts and user groups within Microsoft Active Directory.
• A good working knowledge of Microsoft Windows file and folder system and permissions.
• Practical knowledge/understanding of desktop computing.
• An understanding of good practices relating to an ICT environment.
• A pragmatic approach to problem solving.
• Good time management skills and the ability to work to deadlines.
• The ability to display initiative and work without supervision.
• The successful applicant will be subject to a NPPV Level 3 Vetting Check, as we are co-located on West Mercia Police premises.
• Possession of a current, valid driving licence is also required.

• Access to a local government pension scheme.
• Flexi-time scheme allowing you to have an element of flexibility over your working hours. Standard working hours are 8:30am to 4:30pm Monday to Thursday and 8:30am to 4:00pm Friday.
• Free on-site parking.
• Staff support networks.
• Emergency Services Discounts.
• Onsite canteen available.
• Landscaped surroundings.