IT Support Apprentice

Job Description

As our IT Support Apprentice your main responsibilities will be:

• Provide IT consulting and customer support for mobile devices
• Support field service solutions / applications / hardware
• Support on-site AV solutions and systems
• User administration
• Provide customer support solutions
• Support customer support applications
• Participate in customer support drop-in sessions
• Installing and setting up hardware and software
• Provide Office 365 Administration & support
• Resolve customers IT problems via telephone, remote control or in person
• Maintaining asset register records
• Assisting in the roll out of new IT procedures
• Prioritising daily and other workload to ensure that any outstanding issues are resolved or escalated
• To take agreed responsibility for specified areas on IT Support functions and technical issues as agreed, including the introduction of new technologies into the department and the Bosch Group
• To create, maintain and participate in the departmental knowledgebase and documentation process.

Key Qualities:

• Communicate and interact openly with customer focus, friendly and constructively with customers, local and remote colleagues
• Able to work independently, as well as in a team
• State own opinions proactively to others
• Ability to learn “on the job”
• Contribute ideas to process and service improvement initiatives
• Openness to ideas; willing to listen to suggestions from others and try new ideas
• Work with others and seek the opinions of others to reach a creative solution
• Show passion and ability to drive change within the organisation

Working Hours:

39.5 hours a week;
Mon – Thurs 08.00 - 17.00 and Fri 08.00 - 16.30 with a 1 hour unpaid break

Location:

Cotswold Way, Worcester, WR4 9SW
(this is an office-based role)

The Apprenticeship criteria can be found here