Specialist Technical Support Level 3; Critical Saab

You don’t need a badge to make a difference. As part of our police staff team, your skills and perspective help us cut crime, build safer communities and support victims.

The main purpose of the Specialist Technical Support Level 3 (Critical Saab Support) role is to work as a member of the Specialist Technical Support Team and provide some local supervision of work colleagues as required, contributing to an efficient and effective Customer Service, ensuring a quality end‑to‑end ICT Service for West Mercia Police.

To provide a high level of technical support across West Mercia Police, both to internal customers and to external customers ensuring the department is offering the best level of service in terms of ICT services, specialist applications and equipment.

• Provide high‑level technical support across West Mercia Police
• Work as a member of the Specialist Technical Support Team and provide local supervision of colleagues as required
• Ensure a quality end‑to‑end ICT Service for West Mercia Police
• Assist with application support for key systems and applications

• Application support
• Windows Server
• MS SQL Server
• VMware
• M365
• ITIL incident and change management
• Command and Control system experience – ideally Saab SAFE
• Elasticsearch
• Network & Telephony
• Load Balancing – preferably Jet Nexus
• Monitoring tools (e.g. Solar Winds, PRTG)
• Cyber security awareness
• Experience of Operations & Communications Centres

• 28 days Annual leave (increasing to 33 after 5 years of service) + bank holidays.
• Health and wellbeing, occupational health services, staff network and an Employee Assistance Programme.
• Police Mutual, affordable private healthcare and other savings.
• Discounts on Electric Vehicles and Cycle to work scheme.
• Register for a Blue light card – over 15,000 discounts from large national retailers.

Salary includes an additional 5% Market Supplement on the base annual salary, reviewed annually on 1st April.

We embrace diversity and welcome applications from everyone. We are also happy to discuss flexible working where it is suitable for the role.

We know that people from underrepresented backgrounds may hesitate to apply unless they meet every single requirement. We don’t want that to be a barrier for suitable candidates. If you meet the majority of the criteria and are excited about this role, we encourage you to apply. We’re committed to building a diverse, inclusive, and authentic workplace where everyone can thrive.

Photo  be required ase follow the guidance if you do not have a photo driving licence or passport (can be expired).