Customer Success Techical Advisor

Company overview

team.blue was created in June 2019 by the merger of the regional leading hosting
providers Combell Group, Register Group and TransIP Group.

team.blue is the most trusted digital enabler and an ecosystem of successful brands working together across regions to provide customers with everything they need to succeed online.

team.blue is a leading digital enabler for companies and entrepreneurs. It serves over 3.3 million customers in Europe, and UK, and has more than 3,000 experts to support them. It’s goal is to shape technology and to empower businesses with innovative digital services.

Come as you are
Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.
Sustainability e, our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals. Interested in learning more about our dedication to making a positive impact? Check it out on our website.

We want every member of our team to achieve more than they thought was possible so that we can keep supporting our customers to succeed. We do this with:

• A diverse and inclusive culture
• Access to flexible working opportunities
• A relaxed, collaborative atmosphere
• Motivational, coach-style leadership
• Employee perks, including an enhanced holiday scheme and a birthday bonus.

We make succeeding online as easy as it can be for our customers. We:

• Provide award-winning IT services.
• Keep our products accessible and competitive.
• Offer a diverse range of products to allow customers to grow.
• Are customer-obsessed, offering multi-channel exceptional support.

The five characteristics that drive our behaviours and the heart of our business culture.

• We put our customers at the heart of everything we do.
• We’re stronger together and we trust each other to do the right thing.
• We tell it like it is and keep doors and minds open.
• We treat each other with respect and regard.
• We’re always thinking ’what’s next?

As a Customer Success Technical Advisor, you will be responsible for delivering exceptional technical support to our customers, primarily troubleshooting hosting, email, and other products offered by  Your role will involve ensuring customers are successful with our products while also contributing to the growth of the business through upselling and cross-selling opportunities. You will be part of a dynamic technical team, operating within a commercial model where hitting sales-driven targets is essential.

Supports the company’s social and environmental commitments by incorporating sustainable practices into daily work and actively contributing to a responsible workplace culture.

• Provide expert-level technical support, troubleshooting issues related to hosting, email and other  products.
• Resolve customer enquiries through various channels, including phone and ticketing systems, ensuring quick and effective solutions.
• Ensure customers are set up for success by guiding them through product features, configuration and best practices.
• Identify and recommend opportunities for upselling and cross-selling relevant products or services that will enhance the customer’s experience.
• Assist customers in understanding and optimising their product setups, helping them maximise value from our services.
• Collaborate closely with internal teams, including sales and product, to resolve complex technical issues and drive continuous service improvement.
• Actively contribute to achieving team sales and retention targets through effective customer interactions and product recommendations.
  
  Educate customers on new features or product updates, keeping them informed and engaged with our latest offerings.
• Maintain detailed and accurate records of customer interactions, issues, and resolutions in CMS systems.
• Stay updated on industry trends, product enhancements, and emerging technologies to provide up-to-date support and advice.

Proven experience in customer…