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Technical Service Manager — Lead MSP Support & Projects
Job in
Worcester, Worcestershire, WR1, England, UK
Listed on 2026-08-05
Listing for:
The Virtual Recruiter
Full Time
position Listed on 2026-08-05
Job specializations:
-
IT/Tech
IT Support, IT Project Manager
Job Description & How to Apply Below
The Virtual Recruiter is partnering with a Worcester-based MSP to recruit a Technical Service Manager. You will lead a multi-disciplinary team spanning Helpdesk, Field Service, Projects and Technical Specialists, driving service delivery excellence and continuous improvement across the organisation.
Key focus areas include resource planning, escalation management and customer satisfaction, with a strong emphasis on process optimisation, data-driven reporting and ISO/Cyber security compliance
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