IT Implementation Manager

About The Role

Our IT Team are looking for an IT Implementation Manager to join our team in either our Worcester HQ or Leamington Spa office.

You will responsible for the successful delivery of technology projects and change initiatives from inception through to transition into live service. The role will provide disciplined delivery leadership, using Agile, Waterfall or hybrid approaches as appropriate to the work.

Working closely with business stakeholders, product owners, IT teams and third-party suppliers, the IT Implementation Manager will ensure that scope, priorities, budgets, risks, dependencies and outcomes are actively managed. The role will provide clear governance and regular RAG status reporting so that progress, decisions and required actions remain visible.

• Manage IT projects and programmes from initiation through to implementation and operational handover.
• Deliver projects using Agile principles, focusing on iterative delivery, continuous feedback and sustained value to the business.
• Own and maintain delivery plans, product or project backlogs, priorities, sprint goals and agreed outcomes in collaboration with business stakeholders and product owners.
• Apply Agile, Waterfall or hybrid project delivery methodologies according to the nature, scale and risk of each initiative.
• Define and manage scope, timelines, milestones, resources and business deliverables within evolving priorities.
• Coordinate internal delivery teams, subject matter experts and third-party suppliers to achieve agreed outcomes.
• Remove impediments to delivery and drive accountability for actions, decisions and milestones.

• Run regular project progress meetings, delivery reviews, sprint ceremonies, steering groups and stakeholder forums as appropriate.
• Provide concise and accurate RAG status reporting covering progress, milestones, budget, risks, issues, dependencies, decisions and next steps.
• Produce clear updates for the IT Director, project sponsors and senior stakeholders, translating technical matters into business-focused information.
• Maintain appropriate project documentation, action logs, RAID logs, decision records and governance controls.
• Escalate material risks, issues, delays and decisions promptly, with clear options and recommendations.
• Ensure stakeholders have timely visibility of delivery performance and any action required from them.

• Build, manage and track project budgets, forecasts and expenditure, ensuring appropriate financial control.
• Monitor supplier costs, commitments and commercial dependencies throughout the project lifecycle.
• Support the definition and tracking of expected benefits, business value and value realisation.
• Challenge cost, scope and delivery assumptions where necessary to protect value for the firm.

• Build effective relationships with business sponsors, stakeholders, product owners, delivery teams and suppliers.
• Engage stakeholders throughout the delivery lifecycle to maintain alignment, gather feedback and support timely decision-making.
• Translate business needs into clear, deliverable outcomes and user-focused solutions.
• Manage expectations constructively where priorities, timescales or scope change.
• Hold suppliers and delivery partners accountable for agreed deliverables, quality and timescales.

• Identify, assess and manage risks, assumptions, issues, dependencies and blockers throughout delivery.
• Develop and track proportionate mitigation, contingency and recovery actions.
• Ensure proposed solutions align with the firm’s architecture, design principles, information security, data protection, compliance and governance standards.
• Ensure appropriate testing, quality assurance and business sign-off are planned and completed.
• Maintain delivery controls appropriate to a regulated legal services environment.

• Oversee test planning, system testing, user acceptance testing, defect management and business sign-off.
• Coordinate implementation, release and deployment planning, including communication, training, support and rollback requirements.
• Ensure operational readiness before go-live, including support arrangements, documentation, monitoring and ownership.
• Lead Acceptance Into Service activities and ensure solutions are transitioned smoothly into live support.
• Work closely with Service Delivery, Service Desk, Business Applications, Infrastructure, Security and suppliers to support a stable handover.
• Coordinate post-implementation review and capture lessons to improve future delivery.

About You

What You’ll Bring

Essential

• Proven experience delivering medium to large-scale IT projects or programmes through the full project lifecycle.
• Trained in, or highly familiar with, Agile project delivery methodologies and practical delivery disciplines.
• Working knowledge of Scrum, Kanban, backlog management, sprint planning,…