Head of PMO

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Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Head of PMO – Technology Delivery

Worcester based with a balance of home and office working

£86,766 - £91,351 per year

35 hours per week

We have an exciting opportunity for a Head of PMO to join our Technology Delivery team, based in Worcester.

This role sits within Technology, which is responsible for delivering technology capability across Sanctuary Group, ensuring colleagues have access to the systems and services they need to perform their roles effectively.

Reporting to the Director of Technology Delivery, you will lead the Technology Portfolio Management Office (PMO), providing strategic oversight of governance, portfolio planning, resource management, financial control and delivery assurance across a complex portfolio of technology and transformation initiatives.

As a senior leader, you will play a key role in shaping portfolio investment decisions, driving PMO maturity and ensuring programmes deliver successful outcomes aligned to Sanctuary's strategic priorities.

The role of Head of PMO will include:

• Defining and owning the PMO strategy and operating model, establishing the frameworks, controls and capabilities required to manage a complex portfolio of programmes and investments
• Defining and implementing consistent delivery standards, methodologies and tools, balancing effective control with the flexibility needed across a diverse portfolio
• Establishing and enforcing portfolio governance and assurance processes, providing constructive challenge and escalating where delivery is not aligned with agreed standards or outcomes
• Acting as a senior advisor to the Director of Technology Delivery, providing independent insight and recommendations to support portfolio decisions and outcomes
• Leading portfolio planning and prioritisation, bringing together demand, capacity, financial constraints and strategic objectives to support executive decision-making
• Ensuring the integrity of portfolio performance information and translating complex delivery data into clear, meaningful and actionable insight for senior stakeholders
• Overseeing cross‑portfolio risks, issues and dependencies, ensuring systemic risks are understood, appropriately escalated and effectively managed
• Providing oversight of portfolio financial performance, including consistent approaches to cost management, forecasting, investment appraisal and benefits tracking
• Maintaining portfolio-wide resource and capacity insight to support workforce planning and the effective allocation of resources across competing priorities
• Leading, supporting and developing the PMO team, building an inclusive and collaborative culture focused on high performance and continuous improvement
• Driving improvements in PMO capability and delivery maturity by working collaboratively with delivery colleagues to enhance processes, tools and ways of working
• Promoting and championing the culture of the Technology team and enhancing the reputation of Technology Delivery across the wider organisation

Skills and experiences:

• Degree, management qualification, relevant professional qualification or equivalent knowledge and experience
• Formal qualification in portfolio, programme or project management, such as P3O, APM PMQ or PRINCE2
• Comprehensive experience of leading a…