Desktop Support Engineer Server Exposure Job Worcester area,England UK,IT/Tech

Position: Desktop Support Engineer With Server Exposure

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at .

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Role:
Desktop Support Engineer with Server Exposure

Location:

Worcester, UK (On-site)
Duration:
Backfill (Backfill / On-demand ticket basis)
IR35 Status:
Outside IR35

Note:

This is not a pure server administrator role. Desktop support is the primary responsibility.

Role

Summary:

This is a hands-on Desktop Support Engineer role with additional exposure to server and infrastructure technologies.
The primary responsibility is daily desktop and onsite support, along with operational support for Windows Server, Hyper-V, Veeam Backup, HP Storage, and Microsoft SQL Server.

Primary Responsibilities (Desktop / Site Support):

Daily L1/L2 desktop and end-user support
Windows desktops, laptops, printers, and peripherals
Hardware troubleshooting, replacements, and installations
Onsite coordination with NOC and vendors
Hands-on site activities (device reset, cable plug/unplug if required)
Incident and request handling using Service Now
Follow ITIL and change management processes

Additional Responsibilities (Server / Infrastructure Support):

Windows Server operational support
Hyper-V / Hyper-V Cluster exposure
Veeam Backup monitoring and basic restore support
HP Storage (SAN) – operational exposure
Microsoft SQL Server – basic admin exposure
Active Directory – basic exposure
Support patching, firmware updates, and backup tape rotation
Coordinate with OEM vendors and follow the escalation matrix

Mandatory Skills (Screening Checklist):

Strong Desktop Support experience (Windows environment)
Windows Server basics
Hyper-V exposure
Veeam Backup exposure
Service Now / ITIL awareness
Willingness for full onsite, hands-on support

Good to Have:

HP Storage / SAN exposure
SQL Server basics
Data center or on-site support experience
Vendor / OEM coordination experience

GDPR Notice:
By applying, your personal data will be handled securely in compliance with GDPR and Axiom Technologies’ privacy policies. Your profile will not be shared with any client without your prior consent.

Equal Opportunity Statement:
Axiom Technologies is an Equal Opportunity Employer. We value diversity and are committed to fostering an inclusive and discrimination-free workplace.