Senior Account Handler – Specialist Property Insurance

Senior Account Handler – Specialist Property Insurance (Worcester)

Learn more about the role below.

Location:

Worcester
Team:
Specialist Property Division
Reporting to:
Property Team Lead / Board Director

Hazelton Mountford Ltd is a privately owned, independent Chartered Insurance Broker providing bespoke commercial insurance solutions across specialist sectors. The business has seen sustained growth in its Specialist Property division, supporting property managers, developers and owners with complex and high-value insurance requirements.

The firm’s continued investment in people, systems and office space reflects its commitment to technical excellence, personal service and long‑term relationships — both with clients and employees.

Hazelton Mountford values:

• Personal Service – delivering responsive, tailored advice
• Expertise – deep technical knowledge in specialist markets
• Integrity – trusted, transparent advice with client interests first

The Senior Account Handler – Specialist Property Insurance will manage a portfolio of high-value and complex property clients (a number with £100,000+ premiums), including Property Managers, Property Developers and Property Owners. This role is pivotal in delivering high-quality technical support, leading complex renewals and placements, and working closely with Account Executives and Board Director(s) to ensure first-class client outcomes, retention and sustainable growth within the specialist property team.

• Act as lead handler for a portfolio of large and complex property accounts, building trusted long‑term relationships.
• Provide expert advice across a broad range of property and property developer risks, ensuring tailored insurance solutions.
• Deliver a proactive, high‑service experience aligned with Hazelton Mountford’s values.

• Manage the full lifecycle of client accounts including renewals, mid‑term adjustments, insurer negotiations and claims liaison.
• Handle and place complex property and development‑related covers, including:
  • Commercial & Residential Property portfolios (single and multi‑site)
  • Block Management Portfolios
  • Contractors All Risks (CAR)
  • Latent Defects / Structural Warranty
  • Development‑specific extensions and bespoke policy wordings
• Prepare detailed risk presentations, coverage summaries and renewal reports for clients and insurers.
• Review contracts and development documentation to ensure insurance compliance.

• Support Account Executives and Directors with new business presentations and tenders for large property and developer clients.
• Identify opportunities for cross‑selling and enhancing coverage as portfolios and developments evolve.
• Assist in retaining and growing high‑value accounts through technical excellence and strong service delivery.
• Maintain strong working relationships with insurers, underwriters and specialist MGA markets.
• Negotiate competitive terms, premiums and wordings for complex property and development risks.
• Keep abreast of market trends, capacity changes and emerging risks within the property and construction sectors.
• Work closely with Account Executives, Directors and the wider property team to ensure seamless service delivery.
• Act as a technical reference point within the team and support the development of junior handlers.
• Contribute to the ongoing development and improvement of the Specialist Property offering.

• Ensure all documentation, placements and advice meet FCA, regulatory and internal compliance standards.
• Maintain accurate records on internal systems and support audit processes.

• Significant experience (typically 5–7+ years) in commercial property insurance within a UK broker environment.
• Strong technical knowledge of property owner, managing agents and property development insurance, including CAR and latent defects.
• Proven experience managing large, complex accounts with £100,000+ premiums.
• Confident communicator with strong negotiation and stakeholder‑management skills.
• Ability to work collaboratively with senior executives and directors.
• AC…