Account Executive Job Worcester area,England UK,Insurance

Overview

Role: Account Executive

Location: Worcester

Working Hours: Monday – Friday, 9am-5pm or 9:30am-5:30pm

Department: New Business

Line Manager: Commercial Manager

The Role

SJL Insurance Services is an innovative, forward-thinking insurance broker that provides a high-quality, professional service to a national and international portfolio of clients.

Looking for an Account Executive to join our new business function, ideally with insurance experience in either a commercial or personal lines role, successfully winning new business and managing the process throughout.

Responsibilities

To supervise or carry out the new business function of insurance for clients dealing with telephone enquiries promptly, ensuring fair treatment of our clients
To process new business quote instructions compliantly and efficiently
To work with internal lead generators to put together target campaigns with the goal of appointment setting, ‘hot keys’ or renewal date capture
Cultivate existing clients for recommendations and cross sell and upsell opportunities
To react to leads generated by existing means (introduces, Website SEO, returning customers, recommendations etc.) in a timely and professional manner
To achieve pre agreed conversion metrics and targets
To attend meetings with clients where needed to discuss programme of insurance at both new business and renewal
To attend networking events, exhibitions, trade fairs, expo’s and similar events where needed
To ensure that all communications with clients are accurately recorded as per the Firm’s Procedures Manual.
To utilise all markets available which may be better suited to the client’s requirements or which may offer preferential terms
To develop ongoing, mutually beneficial relationships with Brokers, Clients, Introducers and Insurers.
Negotiate terms with insurers in the best interest of the insured
Adhere to all company policies as detailed in the company handbook
Embrace and use Broker Assess for all CPD, ensuring you meet minimum standards as laid out by the firm.
Respond in a timely manner to all client queries and ensure that communications with the customer and/or insurers, or other relevant business contacts are recorded and uploaded on to the firms back office recording system

Skills & Qualifications

Ability to prioritise and organise own workload to ensure that deadlines are adhered to
Ability to construct effective written communications, including letters, emails and reports
Ability to liaise confidently an effectively via the telephone, in writing and face to face
Able to manage time effectively
Knowledge and understanding of a wide range of insurance contracts including current market conditions
Knowledge and understanding of FCA rules and guidelines as well as GDPR & IDD
Knowledge and understanding of the firms IT system and use of its computer quotation engines
Willingness to continue to learn and develop
Entrepreneurial outlook with the ability to cold call (both face to face and over the phone) when needed
To always act with integrity
To always act with due care, skill & diligence
To always be open and cooperative with the FCA, the PRA, any other regulators, compliance teams etc.
To observe proper standards of market conduct

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