Senior Client Advisor

We are seeking a talented individual to join Marsh Commercial in Worcester as a Senior Client Advisor. This is a hybrid role that has a requirement of working at least four days a week in the office.

We have an exciting opportunity here at Marsh Commercial, as we're looking to recruit a Senior Client Advisor to join us in our Enterprise Centre of Excellence. Within your role you'll be responsible for servicing both new & existing clients with a range of commercial insurance products.

As a Senior member of the team, you'll act as the first point of contact for Client Advisors' technical queries and provide support to the Team Manager as needed.

• Service your own dedicated book of clients, including renewals, invoicing, collections, new quotes, mid-term adjustments, and day-to-day client queries.
• Identify, document, and deliver revenue growth opportunities through upselling/cross-selling and proactive portfolio development.
• Build and maintain long-term relationships with key client decision makers and stay aligned to changes in their organizations and needs.
• Develop strong working relationships with insurers and support clients and/or claims teams where appropriate to ensure excellent outcomes.

• 2+ years' experience as an Account Handler / Client Advisor within General Insurance.
• Excellent organization skills with the ability to manage multiple enquiries simultaneously and deliver to agreed service standards.
• Strong communication skills (written and verbal), with strong literacy, numeracy, and administration capability.
• Ability to remain calm under pressure and work flexibly when required.
• Full competence in Microsoft Office products.

• Knowledge of insurance systems (Acturis preferred/ideal).
• Cert CII (or progress toward it).
• Broad technical understanding across major classes of insurance and a demonstrated interest in keeping up with product/market developments.

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.