Graduate Trainee Client Manager

We’re looking for a motivated and ambitious Graduate Trainee Client Manager to join our Private Clients Team. This is a fantastic opportunity for a recent graduate to start a career in insurance with a global leader, while gaining hands‑on experience in a supportive, fast‑paced, and collaborative environment.

As a Graduate Trainee Client Manager, you’ll play an important role in supporting a varied portfolio of clients and learning how to manage day‑to‑day servicing activity, including renewals, mid‑term adjustments, quotations, and client enquiries. You’ll develop practical insurance knowledge, build strong client relationships, and gain exposure to the marine insurance market.

• A fantastic opportunity to begin your career in insurance with a global leader
• Hands‑on experience supporting a varied portfolio of clients
• Exposure to the High Networth Insurance Market
• A supportive, fast‑paced team environment where learning and development are encouraged
• The chance to build strong client relationships and develop valuable technical skills
• A hybrid working arrangement, with four days per week in the office after probation

• Manage client data securely and system records for complex, multi policy accounts, ensuring accuracy and compliant.
• Prepare open market renewal packs, including pre‑renewal checks and claims updates within required time frames
• Check policy documentation against client system records to ensure accuracy
• Process transactions on the system for new business, secured renewals and mid‑term adjustments
• Work closely with colleagues to ensure enquiries, renewal requests, and workflow are handled efficiently and promptly
• Answer incoming calls and make outgoing calls to clients when dealing with queries
• Process payments by card transactions, and liaise with Finance Operations as needed
• Assist with accounting queries and reconciliations
• Help maintain a safe, tidy working environment
• Provide general administrative support whilst working closely with Account Executives.

• A minimum of a 2:1 degree (or equivalent) in any discipline
• Previous experience or a strong interest in insurance operations, account administration, broking support or a related administrative role
• Strong organisational skills, with the ability to prioritise a high‑volume workload and meet tight SLAs
• A basic understanding of underwriting and policy administration processes
• Excellent written and verbal communication skills, with confidence when corresponding with brokers, carriers, and offshore operations teams
• High attention to detail and accurate data entry skills
• A proactive, reliable, and collaborative approach

• An interest in insurance, account management or how policies and endorsements are managed
• A keen eye for detail and a willingness to learn how to check, track and update information accurately
• An interest in working in a fast‑paced environment where priorities can change and teamwork matters
• A proactive attitude and an eagerness to ask questions, learn quickly and take ownership of your work
  
  An interest in improving ways of working and helping teams stay organized and efficient

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well‑being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With…