Technical Support

Our client is a leading manufacturer and supplier of innovative construction products and is looking for a Technical Support Advisor to join their growing team!

Roles and Responsibilities:

• Handle and prioritise calls and emails from customers, installers, distributors, suppliers and internal teams
• Provide prompt and accurate product information, including datasheets, installation guides and technical documentation
• Record enquiries, actions and outcomes in the CRM or internal tracker and ensure timely responses
• Coordinate with Sales Support regarding quotations, order confirmations and customer requirements
• Maintain product documentation, test certificates and customer specific information, ensuring accuracy and compliance
• Work with Technical, New Product Development and Marketing to keep technical resources, training packs and installation visuals current
• Prepare reports, review historical test data and record results clearly for internal and customer use
• Support New Product Development by comparing test results for new products and prototypes
• Carry out compatibility and quality testing on alternative materials and maintain a safe, organised laboratory area
• Meet agreed response and service levels while managing a high volume of technical enquiries

• Experience in technical support, customer service or product support within construction products, manufacturing or a similar technical environment
• Excellent communication and customer service skills, with the ability to explain technical information clearly
• Strong troubleshooting skills, with the ability to identify root causes and recommend practical solutions
• Excellent attention to detail when maintaining technical records, documents and testing information
• Confident using CRM systems, shared drives and standard IT software
• Able to review test information and prepare clear, structured reports
• Highly organised, calm under pressure and able to prioritise multiple requests in a fast paced environment
• A collaborative, adaptable and positive team player with a willingness to learn

• Monday to Friday, 8am to 5pm
• 23 days' holiday plus bank holidays and a paid day off for your birthday
• Holiday buy back scheme and Christmas shutdown
• Salary sacrifice pension scheme and private medical insurance
• Quarterly bonus scheme, breakfast and refreshments provided
• Cycle to Work and electric vehicle salary sacrifice schemes
• Eye care vouchers, wellbeing initiatives and mental health support
• Professional development, recognition awards, a modern open plan workplace and on site parking