Field Service Manager

• Salary: (phone number removed) Basic (DOE)
• Hours: Mon-Fri - 8am - 4.30pm
• Based in Worcester with occasional travel to sites.
• Car / Allowance
• Company Bonus

We're looking for a hands-on Field Service Manager to lead and elevate our client's Field Service and Technical Support function. This is a key leadership role responsible for driving performance, improving service delivery and ensuring an exceptional customer experience.

You'll manage a team of Field Service Engineers, take ownership of day-to-day operations, and act as the escalation point for complex technical issues, combining strong leadership with real technical expertise.

What You'll Do

Lead, coach and develop a large team of nationwide Field Service Engineers, driving performance and accountability

Own day-to-day service operations, ensuring SLA delivery, efficiency and high customer satisfaction

Manage technical escalations, resolving complex issues quickly and professionally

Oversee installation projects nationwide, ensuring deadlines and installation targets are met.

Allocate workloads and prioritise jobs to maximise responsiveness and uptime

Identify trends, recurring issues and opportunities for continuous improvement

Work closely with customers and internal stakeholders to deliver a best-in-class service

Deliver training and upskilling across the team

Track performance metrics and use data to improve service delivery

Requirements

Proven experience in field service engineering, with demonstrable leadership experience

Commercially aware, customer-focused and solutions-driven

Confident managing escalations and high-pressure situations

Strong organisational, communication and problem-solving skills

Experience with service systems (CRM/ERP) and performance reporting

Engineering degree or equivalent (Electrical/Mechanical preferred)

Why Join

High-impact leadership role with real ownership

Opportunity to shape and improve service operations

Work in a fast-paced, customer-focused environment

Benefits

(phone number removed) Basic (DOE)

Based in Worcester with occasional travel to sites.

Car / Allowance

Company Bonuses

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