KidStrong Jacksonville Assistant General Manager

Kid Strong Assistant General Managers are the second in command when it comes to the center. They work closely with the General Manager to foster a culture of learning and development for coaches and families and deliver key business results such as sales performance and lower member attrition. The Assistant General Manager is a talented, welcoming, and engaging leader focused on providing an exceptional experience for the kids, families, and team members.

• Employee discounts
• Flexible schedule
• Free uniforms

• Understand the center's key KPIs and financials to make informed and responsible business decisions.
• Build and maintain relationships with Kid Strong families to align with core values and provide exceptional customer service.
• Oversee center-level initiatives such as center maintenance, training, and brand consistency.
• Daily, weekly, and monthly cleaning and maintenance of the center.
• Typical schedule includes four weekdays and one weekend shift with specific hours dependent on the needs of the center.
• Communicate any coach schedule changes using appropriate scheduling and communication platforms.
• Schedule and sell Kid Strong events such as camps and parties to maximize center profitability.

• Maintain flawless lead management by conducting call drives to new and existing leads in the Center's CRM tool.
• Finalize sales and bookings that are generated through the online self-sign-up flow.
• Source and attend local events to increase brand awareness and generate incremental leads and memberships.

• Foster a coaching culture – see something, say something.
• Continuously assess and document coaches based on the Kid Strong Coach DNA profile and class quality.
• Partner with the General Manager on onboarding, managing, training, and evaluating coaching candidates.
• Manage and support the ongoing professional development of staff through Learn Upon.
• Communicate professionally with co‑workers in Slack and email, including periodic checks of messages when not in centers.

• Coach students by delivering an evolving curriculum that focuses on brain, physical, and character development for ages ranging from walking to 11 years old.
• Understand the "why" behind the Kid Strong curriculum and clearly and concisely communicate it.
• Demonstrate and manage the implementation of various programming and curriculum elements.
• Use the KS Coaches App to record data and provide data such as attendance and awards.
• Be able to work in a physically intensive environment, covering multiple miles in a shift and lifting equipment up to 25 pounds.
• Be comfortable physically working with kids to ensure proper technique and student safety.
• Approximately 5–10 coaching hours per week.

• Athletic or coaching background with experience working with or coaching kids ages 15 months – 11 years old; a passion for working with children is non‑negotiable.
• Comfortable speaking to parents or guardians on a variety of topics.
• Achieve Coach Certification through the HQ Training and Certification team.
• Complete training through Learn Upon as required by the HQ Training and Certification team.
• Prior experience as a pediatric OT/PT is a plus, but not required.
• Previous experience in management is preferred but not required.
• Practical work experience with Google and Microsoft platforms.
• Experience with systems such as Zen Planner, Learn Upon, Career Plug, and ADP preferred but not required.
• Intermediate knowledge of physiology, exercise techniques, and body mechanics.
• CPR certified.

This position will not have any direct reports. When the General Manager is off, the Assistant General Manager will be the Manager on Duty. The Assistant General Manager will be a leader and mentor, so communication and interpersonal skills are important. The Assistant General Manager will work closely with center team members and families, and will also interact with leadership and Kid Strong Inc.

HQ team members.

• Establishes and holds high standards.

• Creates and embodies Kid Strong culture.
• Takes initiative.

• Sets tone through actions.

• Stay…