Localities Area Manager; Housing Repairs & Maintenance

Lead locally. Deliver quality. Put customers at the heart of every repair.

Platform Property Care are looking for a passionate and experienced Responsive Repairs Area Manager/ Delivery Manager to lead a team of multi-skilled trade operatives delivering safe, efficient, and customer-focused property repairs and maintenance services in Worcester City.

This is your opportunity to make a real difference—ensuring every customer experience reflects our values of care, consistency, and accountability.

Reporting to the Localities Operations Manager, you'll ensure day-to-day operations run smoothly by driving performance, supporting your team's development, maintaining compliance with regulatory and health and safety standards, and delivering an excellent customer experience.

You’ll be the vital link between our operating model and frontline delivery, using data, insight, and local knowledge to drive continuous improvement and proactively resolve issues before they escalated.

With customers and our values at the heart of every decision, you'll build trust and deliver a property repairs and maintenance service that reflects what matters most to the people who live in our homes.

Success in this role will depend on your ability to collaborate closely with colleagues across Housing Operations, Neighbourhoods, Commercial, and Asset teams to deliver a seamless, locality-based service that meets both operational objectives and customer expectations.

You’ll lead a team of 14 Multi‑Skilled Trades Operatives, supported by a Scheduler and a Planner. The Worcester locality is one of our most dynamic and densely populated patches, covering just six square miles and serving around 7,000 properties. With approximately 20,000 repairs completed in the area each year, this is a fast‑paced role that offers the opportunity to make a significant impact for both customers and colleagues.

• Lead day-to-day delivery of property repairs and maintenance services, ensuring safety, quality, and efficiency.
• Champion a customer-first approach, taking ownership of service delivery and resolving customer concerns before they escalated.
• Manage team performance through coaching, 1:1s, and development using tools like the Multi Skill Framework.
• Ensure compliance with HSEQ and regulatory standards.
• Make informed local decisions aligned with customer needs, compliance requirements and value-for-money goals.
• Collaborate across teams and with contractors to deliver joined-up services.
• Promote sustainability goals and responsible resource use.
• Support change by communicating clearly, building resilience and helping the team adapt.
• Monitor team activity against budgets and KPIs, escalating risks and opportunities to your Localities Operations Manager.

• Strong technical knowledge of property maintenance and building compliance
• Up-to-date knowledge of Awaab's Law, Health & Safety legislation, Decent Homes Standard, and HHSRS
• Proven experience in leading teams within a Housing or Construction environment and driving service improvements in responsive repairs, voids maintenance or both
• A collaborative, inclusive leadership style with a focus on coaching and development
• Confidence in using digital systems and promoting data best practices
• CIH Level 3 qualification would be desirable

• 95% of repairs completed within target
• 85% first-time fix rate
• 95% customer satisfaction with repairs and estates
• High employee engagement and low voluntary turnover
• Delivery of improvements, cost-efficiency, and sustainability outcomes

This is more than a management role. It's an opportunity to shape local service delivery, lead a high‑performing team, and make a real difference to the…