Heat Network Manager

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Heat Network Manager Worcester based with a balance of home and office working
45,736 - 48,157 per year 35 hours per week We have an opportunity for a Heat Network Manager to join our Sustainability and Strategy Directorate within the Utilities Department, based in Worcester. The team currently has 10 personnel and are responsible for all gas, electric and water accounts and invoices for voids periods. The team validate and process all utility invoices for payment and manage the Utility Helpdesk which receives queries, billing, meter reads, from all over the Group and 3rd party suppliers and debt collection agencies, they deal with anything to do with  this role you will be accountable for ensuring compliance to the Heat Network Meter and Billing Regulations (2014 & 2025) ensuring all reporting deadlines are achieved and heat meter and billing is compliant.

The role of Heat Network Manager will include:

Regulatory & Compliance Lead registration and authorisation of all heat networks with Ofgem Develop robust compliance frameworks, audit evidence, and regulatory submissions

Act as the key contact for Ofgem and the Energy Ombudsman Act as key contact for internal queries and advice

Customer & Consumer Protection Ensure compliance with heat network consumer protection standards

Oversee heat billing accuracy, complaint handling, and service performance

Act as escalation point for complex customer issues and vulnerability support

May be required to visit sites requiring heat meter installations to liaise with Responsible persons and Customers, providing information and communications.

Billing, Tariffs & Commercial Oversight Ensure transparency and fairness in heat billing and tariff setting

Identify efficiencies and opportunities for cost savings3rd party billing contract management

Support on heat tariff setting

Projects, Strategy & Decarbonisation Lead implementation of new regulatory and operational frameworks

Support decarbonisation plans and future investment strategies

Develop business cases and secure funding opportunities

Leadership & Governance Provide clear reporting to senior stakeholders on compliance and risk Support the development of a future Heat Networks team Drive continuous improvement and best practice across the organisation

Skills and experiences:

Extensive professional experience managing utility infrastructure, housing energy systems, or technical contracts

Project Management:
Recognised project management credentials or a proven track record of managing & delivering complex, multi-stakeholder projects

Experience in utilities, energy management, or property services within a large organisation

Experience working with suppliers, consultants, and contractors

Strong background in project delivery and implementation

Experience managing operational services or processes

Understanding of the energy market Knowledge of heat network regulations, including metering and billing

Strong stakeholder management and relationship-building skills

Excellent communication, both written and verbal

Analytical thinker with strong problem-solving ability

Credible and confident advisor to senior stakeholders

Organised and delivery-focused, with the ability to manage multiple priorities

Why work for us?

We provide homes and care for more than…