Sales Administrator

Sales Administrator - Part Time (25 hours)

HSS Pro Service is revolutionising the building services industry, offering a cutting‑edge online marketplace for tools, equipment and materials. Building on HSS Hire's legacy, we blend innovation and customer‑driven solutions to focus on sustainability.

As a Sales Administrator, you will guide customers through the sales journey, converting inquiries into revenue and delivering world‑class customer experiences. You will gain in‑depth knowledge of our products, collaborate with operations, and ensure customers receive what they need on time and within budget.

• Administer customer orders with great attention to detail.
• Collaborate seamlessly with operations teams to ensure timely delivery of equipment.
• Be curious about customers’ needs to upsell and cross‑sell effectively.
• Assist customers in navigating our digital channels for maximum convenience.
• Stay up‑to‑date with our products/services to maximize sales opportunities.
• Handle all customer requests within agreed SLAs and support logistics queries.
• Make recommendations to customers and support the ordering process.
• Coordinate third‑party carrier movements to ensure timely deliveries.
• Prioritize preferred suppliers in line with contracts, aiming to maintain positive margins.
• Negotiate with suppliers when needed to optimize contract costs.
• Educate customers on our diverse divisions to enhance service value.
• Meet and exceed key KPIs, including job completion rates and margins.

• Experience in hire or building materials sales environments is preferred.
• Outstanding customer service skills, providing high‑quality experiences.
• Proven track record of achieving results through building relationships.
• Excellent verbal and written communication skills.
• Strong multitasking abilities with attention to detail.
• Resilience and tenacity to thrive in a fast‑paced operational environment.
• Driving license preferable.

• Your birthday each year as annual leave to spend as you wish.
• Training and development opportunities tailored to your role.
• Wellbeing and healthcare support to keep you happy and healthy at work and home.
• A culture of revolution, driving digital and technological changes in a traditional industry.
• Discounts and cashback on our perks site across a wide range of purchases.
• A choice of flexible benefits through our Benefits portal (e.g., Critical Illness Cover, Cycle To Work, Holiday Buy Scheme).

We are laying the foundation for a new era in the building services industry, creating a place where every voice helps build the future. No matter your background, if your contribution will help grow our business we want to hear from you. We are committed to breaking down barriers and shaping a community as diverse as the ideas that power it.