Parts Advisor

Job Role Aftersales, Service, Parts & Workshop Dealership Volvo Worcester

Employment type

Full-time  Salary £30,000 basic salary plus monthly bonus OTE £35,661 Contract type Permanent Workplace type On-site Brand Find out more about Listers Volvo

We are recruiting for a Parts Advisor to join our Volvo Dealership in Worcester.

The hours of work are Monday to Friday, rotating between 8.30am to 6pm & 8am to 5.30pm, as well as working Saturday mornings on a rota basis.

Salary includes a basic salary plus a monthly bonus, with an OTE of £35,661.

A Parts Advisor is a key role interacting with all areas of the business including sales, service and our customers. You will be directly involved in supplying Volvo parts to the general public, trade customers and our own workshops. This role would perfectly suit a highly‑motivated individual with experience and a passion for providing exceptional levels of customer service for one of the world’s leading car brands.

• The work is diverse, and you’ll be working both behind the scenes receiving deliveries and at the front desk serving our customers.
• You will be responsible for pre‑picking parts for the workshop job cards, picking parts for customer orders and checking availability of stock from various enquiries.
• Through in‑bound and out‑bound telephone enquiries, walk‑in customers, and internet enquiries you will be developing customer relationships through providing good product knowledge and creating an effective first impression.
• Ensuring consumables and service parts are regularly replenished providing a swift service to our workshop and other departments as well as our trade/retail customers.
• Handles warranty claims processing (relating to parts issues) and completes all relevant administration promptly and accurately (including customer records and invoicing).
• You’ll develop knowledge of our premium Volvo products to understand the purpose of vehicle parts and how they function.

• We are looking for someone with previous experience working as a parts advisor within a dealership or you will have gained motor factor knowledge in a similar role with another franchise or specialist parts company.
• However, if you have a good understanding of cars & the ability to learn, we are happy to train the right candidate.
• The ability to quickly establish and build rapport with our customers.
• You should be proactive; sales driven and maintain an outstanding level of customer service.
• You must have excellent communication & organisational skills while working well in a fast‑paced environment.
• A professional individual who is able to work towards tight deadlines.

• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Company Events

Founded in 1979, Listers Group stands as one of the largest privately and family‑owned motor retailer groups in the UK. There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire.

We support employees in all areas of the business, whatever your aspirations might be Listers has a career for you.