Sales Administration Specialist

A Sales Administration Specialist is responsible for being the key contact between sales representatives, customers and central office, coordinating the entire order process by ensuring the smooth processing of customer orders, quotations, and sales administration activities. The core objective is to control and manage all orders within the UK & Ireland. The Sales Administrative Specialist must deliver excellence in service through all stakeholders, managing tasks efficiency and productively.

• Process and verify customer orders accurately and efficiently using internal systems
• Prepare and issue quotations, order confirmations, and sales documentation
• Liaise with customers regarding product availability, pricing, lead times, and delivery updates
• Coordinate with logistics, warehouse, finance, and technical departments to ensure smooth order fulfilment
• Support the external sales team with administrative and operational tasks
• Maintain accurate customer and sales records within internal systems
• Handle customer enquiries and order acknowledgements professionally via phone and email
• Monitor outstanding orders and proactively communicate any delays or issues
• Assist with forecasting, reporting, and weekly sales data analysis
• Support key account administration and project tracking activities
• Ensure compliance with company procedures, pricing structures, and commercial policies
• Any other reasonable tasks assigned within the Sales Administration area of responsibility

• Experience with in the heating industry is preferred
• Math, English GCSE Level C or 4 and above
• Experience in an administrative role with knowledge of Excel, SAP and CRM