Neighbourhood Officer

Role:
Neighbourhood Officer

Permanent full‑time position – 37 hours per week.

As Neighbourhood Officer, you will be responsible for the tenancy management of a patch within a geographical area.

• Overseeing tenancy management and estate issues.
• Dealing with anti‑social behaviour from minor reports to serious cases and actively participating in multi‑agency work to resolve issues.
• Handling sensitive safeguarding matters.
• Carrying out regular block and estate inspections.
• Managing new build properties for all tenancy management issues.
• Conducting tenancy reviews for all properties within the allocated patch.
• Reviewing service charges and depreciation.

• Ability to carry out interviews to discuss sensitive customer issues.
• Ability to develop successful professional relationships with partners to achieve positive outcomes.
• Willingness and ability to work flexibly and to attend meetings and other events outside normal business hours to meet the needs of the service.
• Ability to adapt positively to change, be resilient to challenges, obstacles, and handle conflict.
• Highly self‑motivated, able to act with integrity and show drive and enthusiasm.
• Current driving licence and access to a car.

• Experience working with a social housing provider or a similar customer‑facing role.
• Ability to be innovative and look for ways to improve customer experience.

• Innovative environment that values creativity and innovation.
• Opportunities for continuous learning and career advancement.
• Collaborative culture with a supportive team.
• Annual leave starting at 26 days per year plus bank holidays.
• Annual leave purchase scheme – option to buy up to an additional 5 days per year.
• Enhanced family leave (maternity, paternity and adoption).
• Generous pension scheme – the option to contribute 4%, 6% or up to 10%, which will be matched.
• Competitive salary.
• Comprehensive health insurance and wellness programs.
• Flexible working hours and generous leave policies.
• Access to training programs and career development resources.

Basic DBS check required.

We welcome applications from all backgrounds and can make reasonable adjustments to support you through the process.

Closing date: 10 July 2026

Interview date:
Week commencing 20 July 2026