Counselling Navigator Assistant

Join WMRSASC as a Counselling Navigator Assistant and become the vital link that helps survivors of sexual violence access life-changing support. You will be the compassionate first point of contact, guiding people through their journey to recovery.

Salary: £21,120 per annum (£26,400 FTE)
Hours: 30 hours per week
Location: Worcester

WMRSASC reserves the right to close this vacancy early if a suitable candidate is identified or a sufficient number of applications are received.

As our Counselling Navigator Assistant, you will play a crucial part in ensuring individuals can access support in a timely, professional and compassionate way. Working within a dedicated and supportive team, you will be responsible for the smooth administration that makes our counselling service possible.

• Support counselling service administration including appointment management, correspondence and record keeping
• Manage referrals, enquiries and service access requests
• Collect and record monitoring and performance information accurately
• Liaise with service users, colleagues and partner agencies
• Maintain accurate and confidential records following organisational procedures
• Contribute to continuous improvement of the counselling service

We are looking for someone who is organised, empathetic and professional, with excellent administrative and communication skills. You will be comfortable handling sensitive information and supporting individuals accessing specialist services.

• Experience of working in a role involving administration, client contact and accurate record keeping
• Experience of managing enquiries, appointments, referrals, waiting lists or service access
• Experience of working with confidential and sensitive information
• Ability to communicate sensitively and professionally with people accessing services
• Ability to prioritise workload, manage competing demands and meet deadlines
• Good IT skills, including Microsoft Office, email and databases
• Empathy, sensitivity and a non-judgemental approach
• Commitment to equality, diversity, inclusion and anti-discriminatory practice

Previous experience in the sexual violence sector is desirable but not essential. Training and support will be provided to the successful candidate.

WMRSASC is committed to supporting and valuing its staff. We offer:

• Hybrid and flexible working
• 26 days annual leave plus 8 statutory holidays (pro rata), increasing to 31 days after 5 years' service
• Accredited training and development opportunities
• Regular supervision and support

WMRSASC is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment. Relevant pre-employment checks, including a Disclosure and Barring Service (DBS) check where required for the role, will be undertaken. Any offer of employment will be conditional upon the satisfactory completion of these checks.

As an equal opportunities employer, WMRSASC is committed to ensuring the fair and equal treatment of all current and prospective employees. We do not discriminate on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to foster a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join WMRSASC.

Ready to make a real difference in people's lives? Your administrative skills and compassionate approach could be exactly what someone needs to take their first step towards healing.