Accounts Administration Assistant

Locations: Dalston, Workington or Penrith (after completing initial training period in Dalston)

• 37.5 hours

To assist and work as part of a team to aid the efficient running of the Accounts department on a day to day basis, ensuring adherence to policies and procedures whilst delivering an exceptional level of customer service to clients and internal staff members.

• Assist with the billing for the department including sending out fees to clients in a timely manner and ensuring the services provided by the firm’s teams are effectively priced and profitable.

• Ensure the smooth onboarding and offboarding of clients.
• Produce letters, invoices, forms and documents within agreed timescales.
• Collate information accurately from clients and providers via telephone, accounts tracker, email, and other sources as appropriate. Identify any further information required in a timely manner, ensuring that client documents are directed to the correct personnel and that client documents for signature are returned.
• Liaise with previous agents and all external/internal stakeholders to ensure a smooth transfer of client information between relevant parties.
• Manage the accurate recording of information in the back-office systems, including manual and electronic records, ensuring that all records are stored and processed securely and confidentially in full compliance with GDPR legislation and statutory requirements.
• Perform routine admin tasks for all departments, particularly the accounts teams.

• Responsible for maintaining and updating the client database with HM Revenue and Customs including communicating with HMRC on behalf of clients as requested either by phone, webchat or letter and proactively progressing through the complaints process as necessary.
• To always look for ways to improve and develop the department and back‑office systems and the client experience.

• Deal with all communications in a timely manner and ensure they are of a high professional standard and using David Allen brand guidelines and templates.
• Look after clients in a friendly and professional manner, acting as ambassador for the team when required.
• Represent the business when required to ensure positive links, relations and networks.
• Show a commitment to diversity, equal opportunities and anti‑discriminatory practices.
• Undertake personal development necessary to ensure effective performance in the role.
• Participate in relevant and appropriate training and development as required.
• Demonstrate the David Allen values of ambition, professionalism, knowledge, integrity, and respect in the work you do and during your appointment.

• GCSE or equivalent at grades A*-C (9-4) in Maths and English.
• Qualification in Business Administration.

• At least 3 years experience of working in an office providing administrative or personal assistant support.
• Experience working in an administrative position in an accountancy firm.
• Excellent communication skills including the ability to confidently use the telephone and draft emails/letters.
• Numerical skills or aptitude towards numeracy and data.
• Ability to use Word/Outlook/Excel to a high standard.
• Competent in using IT systems and inputting personal data into systems.
• High levels of accuracy with work methods to ensure work is correct.
• Some experience with document and record filing/retention systems.

• Strong sense of understanding and quality in a client‑focused service.
• Strong sense of team, willing to contribute to team objectives and support others to achieve their targets and work commitments.
• Ability to plan, manage, and prioritise work tasks and review flexibly; well‑organised with the ability to organise others.
• Ability to demonstrate a proactive approach to tasks including the ability to use own initiative but know when to refer queries and take instructions.
• Ability to adapt and change with the role to meet the needs of the business, looking for ways to and supporting improvement and efficiencies in process and approach.
• Friendly, professional, and confident manner; with ability to build positive relationships.
• Ability to demonstrate behaviours and expectations consistent with the David Allen values of ambition, professionalism, knowledge, integrity, and respect.