Appointment Coordinator- Maternity Cover

The individual will play a key role in delivering a high quality and timely appointment management service for the Workington GP Practice.

Interviews will take place in person on Monday 26th October 2026

Thisrole will work as part of the triage team supporting the following:

assigning incoming patient requests to the appropriate team to ensure minimal touchpoints and a smooth, effective service for patients, actioning any requests yourself where possible

booking appointments for patients following guidance from the clinical triage team

handling the booking of patient appointments from Nursing and Health Care Assistant teamtask management system

work with the management team and support with re-booking of appointments from cancelled clinics

running reportson patient DNA and liaising with management re patients who frequently DNA appointment

You will work as part of our triage admin team and full support and training will be provided. The work is varied and interesting dueto booking appointments for a variety of clinics. The necessity to be able to prioritise own workload is essential.

The post will require a considerable amount of patient contact (by telephone) therefore the successful candidate will need to havegood communication skills including an outstanding telephone manner and organisational skills. As well as excellent IT/data input skills you will be proficient in the use of the EMIS clinical system and Accurx system and demonstratea high level understanding of confidentiality.

The ability to work under pressure is essential both individually and as part of a team to ensure that appointment deadlines aremet.

James Street Group Practice is one of the largest practices in the region, serving over 33,000 patients.

As a unique one-practice Primary Care Network, we are able to work closely together to design services around the needs of our local population and create genuine continuity of care for our patients.

Our multidisciplinary team includes:

• Advanced Clinical Practitioners
• Practice Nurses
• Paramedic
• Health Care Assistants
• Frailty Assessment Team
• Personalised Care Team
• Skilled reception and administrative colleagues

This team-based approach means our GPs are supported by the right people at the right time, allowing them to focus on delivering excellent patient care.

To undertake the booking and scheduling of appointments in a timely manner following guidance from the clinical triage team. All modes of contact should be recorded in the patient notes

To undertake the booking and scheduling of Nursing and HCA appointments in a timely manner. Allmodes of contact should be recorded in the patient notes

Effective use ofthe practice appointment system, to include booking appointments and assisting with the maintaining/monitoring the appointment system, including processing ofonline triage requests

Ensure attention to detail when booking appointments

At very short notice, support with the cancellation of clinics and re-allocation of appointments to ensure maximum use of all available time slots

Monitor all appointment books on a daily basis to ensure that any available slots are changed to accommodate any backlogs and appointments are filled in a timely manner

Support the triage admin function, ensuring that triage forms are allocated and actioned in a timely manner

Ensure that the appointments books are reviewed anddelete any empty slots from the Duty Doctor, triage telephone call, HV service etc so that appointment data collection is correct

Running reportson patient DNA & failed encounters, liaising with management on any actions that may need to be put in place

Assisting withany queries and concern from patients, clinicians or external agencies…