Administration Officer

A full or part-time administration post in North Cumbria Community Children and Young People's Services, supporting multi-disciplinary clinical teams across the service's sites. The work covers typing and formatting letters and reports, minute taking, diary management and general admin, alongside face-to-face and telephone contact with service users. The role is busy and involves travel between sites in North and West Cumbria, with possible exposure to highly distressing circumstances.

Candidates need recent administrative experience and the qualifications set out in the essential criteria.

• Provide a comprehensive, high-quality administrative service to multi-disciplinary clinical teams
• Deliver excellent customer service to service users face to face and by telephone
• Type and format letters and reports
• Take minutes
• Manage diaries
• Maintain and update patient information systems such as RiO
• Carry out general administrative duties as assigned by the pathway co-ordinator, team lead or administration manager
• Change tasks at short notice and show flexibility in the role
• Travel between sites in North and West Cumbria as necessary
• Work with possible exposure to highly distressing or emotional circumstances
• Take part in all relevant training courses

• Level 3 word-processing qualification or demonstrable relevant experience
• Audio typing qualification or demonstrable equivalent experience
• GCSE or O-Level general education, or equivalent

• Administrative or secretarial experience within the last 12 months
• Customer or patient-facing experience, face to face and by telephone
• Minute and note-taking experience
• Diary management experience

• Fast, accurate typing and keyboard skills
• Working knowledge of Microsoft Word, Outlook and Excel, and of patient information systems such as RiO
• Knowledge of NHS policies, procedures and office procedures
• Ability to uphold confidentiality at all times
• Good organisational and planning skills, able to prioritise own workload

• Meets the mobility requirements, including travel between North and West Cumbria sites
• Able to deal with highly distressing or emotional circumstances
• Excellent verbal and written communication and interpersonal skills
• Self-directed, motivated, reliable and punctual, flexible, and able to work well in a team

• NVQ Level 3 in Customer Care or equivalent
• Experience using stock ordering and petty cash systems
• Experience of working with medical records filing systems
• Shorthand skills