Customer Service Operator

Customer Service Operator - Workington (Hybrid Working after training)

Our client, a reputable organisation based in Workington, is hiring a dedicated Customer Service Operator for a full‑time, 10‑month assignment with the potential for extension. This role offers a friendly, professional environment where your communication skills and attention to detail will make a real difference.

• Responding to customer queries via telephone with clear, helpful advice and resolutions.
• Managing incoming and outgoing correspondence with livestock keepers to meet performance targets.
• Using IT systems to update and maintain livestock data and customer records accurately.
• Ensuring customer details are current, compliant with Ministerial targets.
• Communicating effectively to ensure understanding and compliance.
• Maintaining daily performance statistics for reporting.
• Organising your workload independently to deliver high‑quality results on time.
• Participating in training and personal development activities.
• Sharing best practices and identifying opportunities for process improvements.
• Supporting cross‑functional teams within Operations as needed.

• Confidence in using a computer, managing files, and navigating systems.
• Strong attention to detail and commitment to data accuracy.
• Excellent telephone manner—friendly, polite, and professional.
• Good listening skills, with the ability to ask clarifying questions.
• Clear and concise note‑taking during calls.
• Flexibility and a proactive approach to learning and teamwork.
• Customer service experience, with a versatile, all‑rounder attitude.

• Salary: £13.47 per hour
• Hours:
  
  37 hours/week, with flexible hours post‑training (7 am – 7 pm depending on business need. During training hours will be 9 am – 5 pm)
• Training:
  Fully office‑based for 3–6 weeks, then hybrid working (3 days onsite, 2 from home)
• Duration: 10 months, with potential extension
• Location:
  
  Workington

If you’re a proactive communicator with a customer‑focused mindset, we’d love to hear from you. Apply now to join a supportive team and contribute to vital operational work!

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex‑military candidates/military spouses/partners, who meet all the essential criteria, Brook Street will interview the best candidates from within that group.