Warranty​/Service Administrator

Warranty/Service Administrator to join the team at our Lloyd West Cumbria based in Workington.

Salary: Basic Salary with an OTE of £30,000

Hours: 42.5 hours per week

Warranty responsibilities:

• Ensure all administrative functions within the warranty department are carried out in accordance with company policy.
• Review warranty reporting systems with the line manager to identify improvements where possible.
• Administer warranty policy in the best interests of the retailer, manufacturer and customer.
• Keep accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims.
• Ensure that all frontline staff complete records correctly when warranty is diagnosed on a vehicle.
• Maintain relationships with other staff members, specialist repairers and manufacturers’ representatives.
• Inform all relevant staff of forthcoming recall campaigns and changes in warranty / goodwill / repair procedure.
• Maintain knowledge on all warranty procedures and documentation. Support other staff members on all warranty related matters.

Service Responsibilities:

• Creation of job packs for service bookings.
• Quality checking booking standards.
• Identifying opportunities for manufacturer app connection and service plan sales.
• Performing outbound calls to secure service and MOT bookings.

Rewards and Benefits:

• 33 days of annual leave, inclusive of Bank Holidays.
• Cycle to work scheme.
• Free flu jabs.
• Life Cover.
• Internal and manufacturer training.

About Lloyd Motor Group:

Founded in 1976, Lloyd Motor Group is one of the UK's largest family‑run car retailer groups, with 40 retailers across Northern England and Southern Scotland. Representing prestigious brands like BMW, MINI, Land Rover, BYD, Volvo, Kia, Volkswagen, Skoda, INEOS, Honda motorcycles and BMW Motorrad, we've built our reputation on exceptional customer service delivered with a professional yet personal touch. Join our passionate team and you'll find a supportive culture that values your contribution, invests in your development, and empowers you to grow while making a real difference in a company where people are our greatest asset.

Medicash healthcare cash plan is available for all colleagues.

25 days of annual leave a year, and 8 bank holidays.

Highstreet discounts and cashback opportunities.

Colleague incentive of £500 for recommending great people to join us.

We take pride in our state‑of‑the‑art working environments and facilities.

Free staff parking at the majority of our sites or subsidised parking.